Shipping Details

Freight Charges

Account Customers: 
The freight charges calculated for your order will be based on your current arrangement with us. Please get in touch with your sales rep to get information on your frieght rate.


Retail Customers: 
Orders under $100 - A flat rate of $6.50 incl. gst will be added at the checkout process.
Orders over $100 - Freight will be free.

Processing Times for orders

Orders normally are dispatched from 1 of our 6 warehouses within 1-2 working days if in stock and you should get it in 1-3 working days from dispatch date. If out of stock then it takes roughly 1-2 weeks for it to get delivered. For accurate eta please contact us on 0800 113 792 

International Orders

We are unable to ship outside of New Zealand.

 

 

Returns /Exchange

If you have ordered the wrong size of product, you can return the item in saleable condition to us for a refund or exchange. Please note customer must send product back to us at their own cost for refund or exchange; however once we have received the product for exchange we will send out the right product at our own cost. Please include the packing slip when you return/exchange if possible as it makes the process much easier and faster. 

 

If you have any concerns about the product you ordered or we have made an error, please contact us and we will endeavour to rectify things as soon as possible.