The freight charges calculated for your order will be based on your current arrangement with us. Please get in touch with your sales rep to get information on your frieght rate.
Orders under $100 - A flat rate of $6.50 incl. gst will be added at the checkout process.
Orders over $100 - Freight will be free. Some exclusions may apply. We will contact you prior to dispatch.
Processing Times for orders
Orders normally are dispatched from 1 of our 6 warehouses within 1-2 working days (if in stock) and you should get it in 1-3 working days from dispatch date. If the item is out of stock then it takes roughly 1-2 weeks for it to be delivered. For accurate eta please contact us on 0800 113 792
We are unable to ship outside of New Zealand.
If you have ordered the wrong size of product from the retail website, you can return the item in saleable condition to us for a refund or exchange. Please note customer must send product back to us at their own cost for refund or exchange; however once we have received the product for exchange we will send out the right product at our own cost. Please include the packing slip when you return/exchange if possible as it makes the process much easier and faster.
If you have any concerns about the product you ordered or we have made an error, please contact us and we will endeavour to rectify things as soon as possible.